10 Ways to Delight Your Clients

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We live in a world of service mediocrity.

Because of this mediocrity, an opportunity exists for those service professionals who make the commitment to elevate their service levels to not only satisfy, but to delight their customers.

And because the bar has been lowered so dramatically over the past 10 years or so, excellent customer care and service represents an opportunity to differentiate your business in the marketplace and become the logical choice for the product or service that you sell. [Read more...]

7 Steps to Improve Your Client Engagements

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If you’re a coach, consultant or independent professional you need a steady stream of new clients to have a successful business.

But, more importantly, you need a stream of happy or delighted clients that hopefully will refer you to others that you can also make happy.

And the happiness of your new clients depends almost entirely on the expectations you set at the begining of the engagement and then how you interact with your client going forward. [Read more...]

Stop Wasting Money on Your Target Market

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“The general who wins the battle makes many calculations in his temple before the battle is fought.  The general who loses makes but few calculations beforehand.”     ~Sun Tzu

Starting today, If you are a coach, consultant or independent professional, you should only spend money on attracting more of your ideal clients.

Not clearly understanding this idea and then putting it into practice results in wasted money, time, effort and can sabatoge the success you achieve in your business! [Read more...]

8 Reasons You Should ALWAYS Use a Written Contract

contractSome coaches and consultants mistakenly resist the practice of using agreements or contracts in their coaching or consulting engagements. Recently, a marketing consultant told me that the reason he doesn’t use agreements in his client engagements is that the agreement wouldn’t hold up in a court of law if there was an “issue”, so why bother.

The ability to enforce a signed agreement in a court of law doesn’t even make my top 8 reasons list of why every coach, consultant and independent professional should use written agreement in all their client engagements.

So why bother? [Read more...]

The best differentiation strategy on the planet for coaches, consultants and independent professionals

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It’s not always easy for coaches, consultants or independent professionals to carve out a real difference from their peers.  What makes one fitness coach different than the next?  Are all marketing consultants built the same?

Here’s the problem if you’re not able to differentiate yourself in the marketplace. You end up in a sea of sameness ….motoring along like a ship without a rudder.  Your target market is unable to understand what makes you better, or different than your competitors, so one of three things occurs. [Read more...]

Your Core Difference Doesn’t Need to be Unique

coreYour core difference doesn’t always need to be unique. Yes, I am a marketing guy and yes, I did state that your core difference doesn’t ALWAYS need to be unique.

Let me give you an example.

I’m  staying at a hotel in Kansas City, Missouri helping train a new group of Authorized Duct Tape Marketing consultants, [Read more...]

The Top 10 Ways to Become a Better Marketer For Your Product or Service

toptenYou not only CAN become a better marketer for whatever product or service you sell, you MUST become a better marketer in order to leverage your business development efforts to the fullest extent possible.

Here’s the good news ….  it is not as difficult as you might imagine.  It takes a change in mindset and then a bit of rolling up your sleeves to do the work and you will see improvement.

Drum roll please …… [Read more...]

Developing Good Habits is the Key to Building a Successful Business

habitWhen you hear the word “habit” most people think of all those bad habits …. The ones we are constantly trying to break. But, today, I want to discuss good habits and the importance of developing good marketing habits to build and grow your business. I believe developing good habits is probably the key to success not only in business but in life as well.

What exactly is a habit anyway? [Read more...]

Connect Marketing and Sales to Build a Successful Business

connectsI hear a ton of confusion out there from business owners about the differences between marketing and sales; what comes first, do you need both to build a successful business and so on.

I believe that if you spend more than a couple of minutes wringing your hands over the distinction between the two, then you’ve wasted time you can’t get back and you fail to focus on what is really important. In fact, I would suggest that you adopt the attitude espoused by Lefty (Al Pacino) in the movie Donnie Brasco . . . . “Forget About It”. [Read more...]

The Real Issue to Address With Inbound and Outbound Marketing

thumbupI believe that in order to have a fully-functioning business development strategy, you need a combination of inbound and outbound strategies.  Companies selling inbound services will try to convince you that outbound marketing tactics don’t work anymore, while the the outbound tactic people will tell you that inbound tactics aren’t as effective as the inbound people claim.

I think the key issue that seems to be lost in the discussion about Inbound vs. Outbound marketing conversations and is [Read more...]